WeatherKing Heating & Air Conditioning
  • Cleveland, OH, USA
  • DOE
  • Full Time

Weatherking Heating and Air Conditioning of Northfield, OH is looking to hire a full-time HVAC Dispatcher / Customer Service Representative. Are you great on the phone? Do you enjoy providing great customer service in a fast-paced office environment? Are you a team player looking for a solid team to join?

In addition to a competitive wage, our full-time employees are eligible for health insurance, life insurance, a retirement plan with company match, vacation pay, and holiday pay. If this sounds like the opportunity that you've been looking for, please fill out our 3-minute, mobile-friendly application.

ABOUT WEATHERKING HEATING AND AIR CONDITIONING

As a privately owned company, we take pride in providing the highest quality residential and light commercial HVAC products and services throughout the Summit County, Medina, Akron, and Cleveland communities. We provide homeowners and business with effective solutions to help them stay comfortable and save on energy costs. No one is just a customer to us! We build lifelong relationships with each and every customer.

We are also more than just a place to work. We encourage employees to thrive! We work to keep all of our employees up-to-date on industry advancements with regular training. We know that learning a trade like HVAC is not easy. It requires working long and hard. And we want to reward you for your work. You can expect to receive great pay and benefits, count on steady work, go through additional training, and be part of a team that you're proud of.

A DAY IN THE LIFE AS AN HVAC DISPATCHER

As an HVAC Dispatcher, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. Most of your day is spent in an office environment.

First and foremost, you act as a dispatcher. You receive incoming client calls and dispatch service calls for both repairs and installations to field technicians. You also make client phone calls to ensure that clients are informed as to the arrival time of the technician and then that services have been performed appropriately and that clients are satisfied.

You also perform basic paperwork and bookkeeping, including keeping track of payroll hours for technicians and helpers. You enjoy interacting with our clients and technicians and love keeping busy with a variety of tasks. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

QUALIFICATIONS FOR AN HVAC DISPATCHER

  • Dispatching experience
  • Customer service experience
  • Phone experience
  • Basic computerl skills
  • Ability to type 35-45 WPM
  • Ability to pass a background and drug test

Familiarity with the HVAC industry would also be a plus, but is not required. We can train the right person! Are you dependable? Do you have excellent customer service and phone skills? Are you organized and able to prioritize tasks effectively? Are you flexible? Do you have good communication skills, both verbally and written? Are you attentive to detail? Are you friendly and able to empathize with others? Are you calm and patient?  If so, please apply today!

WeatherKing Heating & Air Conditioning
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